Position Title: Infrastructure Engineer
Location: Waterloo, IA
Shift: 2nd shift, Monday–Friday, 2:30 p.m.–11:00 p.m. (On-Call: Weekend on-call rotation required Overtime: Possible)
Pay Rate: $26.50/hour (W2 through KellyOCG for John Deere)
Assignment Length: 24 Months

Visa Sponsorship: Visa sponsorship is not available now or in the near future for this position.

Position Summary

The Infrastructure Engineer will provide onsite deskside IT support at the Waterloo, Iowa, location. This role supports computers, printers, assets, supplies, ServiceNow tickets, and standard IT processes.

The ideal candidate will have basic IT troubleshooting experience, knowledge of computing and networking fundamentals, strong documentation skills, and the ability to follow established procedures. Recent college graduates with relevant education or technical experience may be considered.

Key Responsibilities

• Provide onsite deskside support for the Waterloo facility.
• Image and deploy computers.
• Resolve technical support tickets from ServiceNow queues.
• Replace printer toner, pickup rollers, and other basic printer components.
• Dispose of outdated IT assets according to established procedures.
• Update asset records in Asset Center.
• Follow knowledge-base articles and unit-specific processes to resolve end-user issues.
• Document troubleshooting activities, process information, and problem resolutions.
• Create and maintain basic records, including:
  • Contact lists
  • Process logs
  • Problem incident reports
  • Customer information updates
  • External shipment orders
  • Inventory records
  • Maintenance records
  • Service records
• Communicate effectively through email with internal and external contacts.
• Recognize issues that fall outside established procedures and report them to the appropriate support team.
• Resolve routine problems using documented solutions.
• Maintain equipment, supplies, inventory, and process-support data.
• Schedule routine equipment maintenance.
• Order supplies and monitor inventory levels.
• Interact with suppliers as needed.
• Support standard facilities administration requests.
• Perform basic printer troubleshooting and other technical support duties.
• Participate in a weekend on-call rotation.
• Travel between Waterloo-area facilities as needed.

Required Qualifications

• Knowledge of computing concepts and networking fundamentals.
• Ability to use standard desktop applications, including Microsoft Office.
• Familiarity with intranet and internet functions.
• Knowledge of computer security policies and general security concepts.
• Strong written and verbal communication skills.
• Ability to document work accurately and maintain records.
• Ability to troubleshoot issues using established procedures and knowledge-base articles.
• Ability to work onsite during 2nd shift.
• Ability to participate in a weekend on-call rotation.
• High school diploma, secondary diploma, or equivalent.

Preferred Qualifications

• At least one year of IT experience.
• Degree in Information Technology or a related discipline.
• Experience providing deskside, desktop, or Tier 2 technical support.
• Experience with ServiceNow or similar ticketing systems.
• Experience with Asset Center or other asset-management systems.
• Experience imaging computers and supporting printers.
• Recent college graduates are encouraged to apply.